The short version. ChatBoss is an AI customer-support service operated by ProductShake, LLC. By using it, you agree to these terms. We do our best to make the Service useful and reliable, but it's provided as-is — AI responses can be wrong, and you're responsible for what you do with them. We don't train models on your content. You can cancel any time. If you're an EU/UK consumer, your local consumer-protection rights still apply.
1. Acceptance of these Terms
These Terms of Service ("Terms") form a binding agreement between you ("you" or "Customer") and ProductShake, LLC ("ProductShake", "we", "us", "our"), the company that operates ChatBoss (the "Service"). By creating an account, embedding the ChatBoss widget on any site, calling our API, or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.
If you're using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.
2. Who we are
ChatBoss is operated by ProductShake, LLC, a limited liability company organized under the laws of the State of Delaware, United States. The Service runs at trychatboss.com. For any questions about these Terms or the Service, contact [email protected].
3. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to use the Service. The Service is not directed at children, and we do not knowingly create accounts for individuals under 16 (EEA/UK) or under 13 (US).
4. Your account
- You're responsible for keeping your account credentials confidential and for any activity that happens under your account.
- You agree to provide accurate information and to keep it up to date.
- If you suspect unauthorized access, notify us immediately at [email protected].
- We may suspend or terminate accounts that violate these Terms (see Termination).
5. The Service
ChatBoss lets you train an AI assistant on your own content (websites, documents, Q&A pairs), embed it as a chat widget on your site, and hand off to a human operator when needed. Specific features, capacity limits, and pricing are described on our pricing page and may change over time. We may add, modify, or remove features in our reasonable discretion.
6. Closed alpha
The Service is currently offered in a closed alpha. Access is invitation-only, features may change without notice, downtime is possible, and there is no service-level commitment. Use of the Service during the alpha is at your own risk.
7. Subscriptions, billing, and refunds
- Plans & trials. Subscriptions are billed per the plan you select on our pricing page (currently Starter and Pro tiers, with optional free trials of limited duration).
- Payment processor. Payments are processed by a third-party payment processor. Your payment-card data is collected and stored by the processor under its own terms; we never see or store your full card details.
- Renewal. Subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price unless cancelled before renewal.
- Cancellation. You can cancel from your billing settings at any time. Cancellation takes effect at the end of the current billing period — your access continues until then.
- No pro-rated refunds. Except where required by applicable law (including mandatory consumer-protection rights in the EEA/UK), fees already paid for the current billing period are non-refundable. EU/UK consumers using the Service for personal purposes have a 14-day right of withdrawal under EU Directive 2011/83/EU and equivalent UK law; exercising that right after performance has begun (and at your express request) may forfeit the withdrawal right under Article 16(m).
- Taxes. Listed prices are exclusive of applicable taxes (VAT, GST, sales tax). You're responsible for any taxes due in your jurisdiction unless we are required to collect them on your behalf.
- Failed payments. If a payment fails, we may suspend the Service after reasonable notice and retry attempts. Persistent failure may result in account termination.
- Price changes. We may change prices on renewal with at least 30 days' notice via email and an in-product notice. Continued use after the change takes effect constitutes acceptance.
8. Acceptable use
You agree not to use the Service to:
- Violate any applicable law or regulation, or infringe anyone's rights (including intellectual-property, privacy, or publicity rights).
- Send spam, phishing, scams, or unsolicited bulk messages, or operate chatbots that impersonate a real person or entity in a misleading way.
- Upload, train on, or generate content that is unlawful, harmful, defamatory, sexually explicit involving minors, or designed to harass, threaten, or incite violence.
- Process special-category personal data (health, biometrics, sexual orientation, racial/ethnic origin, religion, political views, criminal convictions) through the Service unless you have a clear, lawful basis and the appropriate safeguards in place. The Service is not designed for, and you may not use it as, the primary tool for medical, legal, or financial advice without your own professional review and disclaimers.
- Probe, scan, reverse-engineer, scrape, or attempt to bypass the security or rate limits of the Service.
- Resell, sublicense, or rebadge the Service to third parties as a standalone product (agency use on behalf of your own clients is permitted under the Pro plan).
- Use the Service in a way that violates the terms of any third-party model provider whose model is used to generate responses (see Third-party services).
- Interfere with, disrupt, or place an unreasonable load on the Service or the underlying infrastructure.
We may suspend or terminate accounts that violate this section, with or without notice depending on the severity.
9. Your content
"Customer Content" means everything you upload, ingest, or send through the Service — your knowledge-base sources (websites, documents, Q&A pairs), your branding, your prompts, the conversations between your visitors and your bot, and any data those conversations contain.
- You own it. Customer Content remains yours. We claim no ownership of it.
- Licence to operate the Service. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, process, embed, retrieve, and display Customer Content solely to provide the Service to you (e.g. ingesting documents, generating embeddings, retrieving relevant chunks, sending chunks + the user's question to a hosted LLM, displaying answers in the widget, and serving them to your visitors). This licence ends when you delete the content or terminate your account, subject to backup retention windows described in our Privacy Policy.
- No model training on Customer Content. We do not use Customer Content to train, fine-tune, or improve any AI/ML model — neither ours nor any third party's. We have configured our LLM and embedding sub-processors to operate in zero-retention / no-training modes where they offer that option.
- Your responsibility. You represent that you have all rights necessary to upload Customer Content and to allow it to be processed as described. You're responsible for the legality, accuracy, and appropriateness of what you train your bot on.
10. About AI-generated answers
The Service uses large language models ("LLMs") provided by third parties to generate answers. LLM output is probabilistic and can be:
- Wrong, incomplete, or outdated — even when grounded in your knowledge base, the model can paraphrase incorrectly, miss nuance, or "hallucinate" details that aren't in the source material.
- Inconsistent — the same question can produce different answers on different runs.
- Not professional advice — answers are not medical, legal, financial, tax, or other professional advice. Don't rely on them as a substitute for qualified human review when the stakes warrant it.
You are responsible for reviewing your bot's behaviour, configuring its system prompt, choosing your knowledge sources, and deciding what to publish to your visitors. We provide tools (source citations, refusal behaviour, escalation to a human) to help, but final responsibility for AI output served from your bot rests with you.
11. Third-party services
The Service depends on third-party providers — for hosting, payments, sign-in, email delivery, AI inference, and error monitoring. The categories of providers we use are described in our Privacy Policy. Their components are subject to their own terms; we are not responsible for their availability, output, pricing changes, or policy changes. We will use reasonable efforts to substitute providers if a critical one becomes unavailable.
12. Intellectual property
The Service, the ChatBoss name and logo, the source code, the dashboard UI, and the embeddable widget are owned by ProductShake, LLC and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable licence to use them as part of the Service during your subscription. You don't acquire any rights in them beyond that licence, and you may not remove or obscure proprietary notices.
If you give us feedback or suggestions, you grant us a perpetual, royalty-free licence to use that feedback to improve the Service, with no obligation to attribute or compensate you.
13. Termination
- By you. Cancel your subscription any time from your billing settings. You can also delete your account, which schedules deletion of your Customer Content per the timelines in the Privacy Policy.
- By us. We may suspend or terminate the Service or your account if you materially breach these Terms (including the Acceptable Use rules), if continuing to provide the Service to you would expose us or others to legal risk, or — with at least 30 days' notice — for any other reason.
- Effect. On termination your right to use the Service ends immediately. We provide a reasonable export window for Customer Content unless prohibited by law. Sections that by their nature should survive (IP, disclaimers, liability, indemnity, governing law) survive termination.
14. Disclaimers
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by applicable law. We disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, and quiet enjoyment. We don't warrant that the Service will be uninterrupted, error-free, secure against every threat, or that AI output will be accurate, reliable, complete, or fit for any specific purpose.
Some jurisdictions don't allow the exclusion of certain warranties, so some of these exclusions may not apply to you. Nothing in these Terms excludes mandatory statutory warranties under EU/UK consumer law where they apply.
15. Limitation of liability
To the maximum extent permitted by law:
- In no event will ProductShake, its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business, or substitute-service costs, arising out of or related to the Service, even if we have been advised of the possibility of such damages.
- Our total aggregate liability for all claims arising out of or related to the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in the 12 months preceding the event giving rise to the claim, or (b) US$100.
These limits apply regardless of the legal theory (contract, tort, statute) under which the claim is brought. They do not apply to liability that cannot be limited by law (such as gross negligence, wilful misconduct, fraud, or — for EU/UK consumers — death, personal injury, or other liability that cannot be excluded under mandatory consumer-protection law).
16. Your indemnity
You agree to indemnify and hold ProductShake harmless from any third-party claim, loss, or expense (including reasonable legal fees) arising out of (a) Customer Content you uploaded or trained your bot on, (b) your use of the Service in breach of these Terms, or (c) your violation of any law or third-party right.
17. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. The parties agree to attempt to resolve disputes informally first by contacting [email protected]. If a dispute cannot be resolved within 60 days, it will be decided by individual binding arbitration administered by a recognized arbitration body in the United States under its commercial rules, except that either party may bring an individual claim in small-claims court or seek injunctive relief in court for intellectual-property violations. To the extent permitted by law, the parties waive the right to participate in a class action or class arbitration.
18. EU and UK consumer rights
If you are a consumer resident in the European Economic Area, the United Kingdom, or Switzerland and use the Service for personal (non-business) purposes, mandatory consumer-protection rights under the law of your country of residence apply in addition to (and prevail over, where they conflict with) these Terms. This includes — where applicable — your statutory withdrawal rights, statutory warranties, and the right to bring proceedings in the courts of your country of residence. Nothing in these Terms limits those rights. EU consumers may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
19. Changes to these Terms
We may update these Terms from time to time. For material changes, we'll notify you by email and post a banner in the dashboard at least 30 days before the change takes effect (or as soon as reasonably practical when a change is required for legal or security reasons). The "Last updated" date at the top reflects the effective date of the current version. Continued use of the Service after a change takes effect means you accept the updated Terms; if you don't accept them, cancel your subscription before the effective date.
20. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy and any order or plan you've agreed to, are the entire agreement between you and us regarding the Service.
- Severability. If any provision is found unenforceable, the rest remain in effect.
- Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets.
- No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Notices. We give you notices by email to the address on file or by posting in the dashboard. You give us notices at [email protected].
21. Contact
Questions about these Terms? Email [email protected].